Cancellation policy

Product Purchase & Cancellation Policy

We want every customer to feel supported and confident when ordering from us. If you need help with an order, please contact our customer support team as soon as possible.

Order Cancellations

Orders may be cancelled if the request is received before the order has been processed, fulfilled, or shipped. Once an order has been processed or shipped, we may no longer be able to cancel it.

If your order has already shipped, you may need to follow our return process once the item has been delivered.

Subscription & Purchase Option Cancellations

If you selected a subscription, payment plan, recurring purchase, or other purchase option, you may cancel future charges according to the terms shown at checkout or in your customer account.

Cancellation of a future subscription or recurring order does not automatically cancel, refund, or stop an order that has already been processed, billed, or shipped.

Returns

Eligible products may be returned within the return window listed on our website or product page. Returned items must be in acceptable condition and include all original components, accessories, packaging, manuals, and parts.

For hygiene, safety, and quality reasons, certain opened, used, personal care, wellness, or consumable products may not be eligible for return unless defective or damaged.

Refunds

Approved refunds will be issued to the original payment method when possible. Shipping fees, handling fees, route protection, expedited shipping, or other service charges may be non-refundable unless otherwise required by law.

Refunds are processed only after the returned item has been received and inspected.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact customer support within a reasonable time after delivery. We may request photos, order information, packaging details, or other documentation so we can resolve the issue as quickly as possible.

Final Sale Items

Certain promotional items, clearance items, free gifts, bundles, customized products, or limited-time offers may be marked as final sale and may not be eligible for cancellation, return, or refund.

Customer Support

If your request is related to product setup, missing parts, troubleshooting, or how to use your product, our customer support team will be happy to assist you. These support requests are separate from paid coaching, consultation, or protocol sessions.