Return and Refund Policy
Return Policy for Retail Customers:
30 DAY MONEY BACK RETURN POLICY
Contact Therasage via email firstname.lastname@example.org for a pre-paid return label.
Merchandise purchased from the Therasage website may be returned within 30 days for a full refund, less shipping.
Please note that unless otherwise instructed Therasage will use the original form of payment for refund.
To receive your refund, please follow the instructions below:
- Ship in Original Box
- Include original receipt with date of purchase
- Product must be received in "like new" condition
- Include all original packaging, manuals, and accessories
- Ship with signature confirmation to address below
- a 15% restocking fee will be assessed for all returns that do not met the above specifications.
7050 West Palmetto Park Road #15 - 362
Boca Raton, FL 33433
Please note that Therasage is not responsible for lost or damaged shipments.
No CODS will be accepted.
Bio Band Energy Bracelets, TheraEssential Oils, Clothing and TherAid wraps, covers, and bands cannot be returned once the original packaging is opened.
Please allow 14 days to process the refund (from the date the package is received at Therasage)
If you have a Therasage product that was not purchased directly from our website and would like to RETURN please contact the original authorized distributor.
If there is a warranty issue in which you need a repair or replacement, please visit our Warranty Page
Please free to contact us with any questions that you may have.