Last Updated: May 1, 2012
The information we collect about you.
Personal information that you provide to us is maintained on secure servers and our internal systems.
We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalog or other information, participate in a sweepstakes, contest, promotion or survey, or join our social networking sites. We also may collect information from you through any catalogs or other marketing material.
The information we collect from you may include, but is not limited to, your contact information (such as your name, email address, billing and shipping addresses and phone number) and your credit card information.
How we use your information
When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.
We also maintain a record of your purchases made on any of our websites and combine this with information you have provided by email or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We also may use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we also will use the information you convey to respond to your requests and serve you better.
When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations, and may share such information with any business partners in connection with the foregoing. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.
You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
Changing address preferences
If you do not want to receive Therasage™ catalogs, newsletters or other printed information, please send an email to firstname.lastname@example.org with the following:
- The phrase “no catalogs” in the subject line
- Your name and your complete mailing address as it appears on your catalog or other printed material, as applicable
You will receive an email confirmation that your request has been received and processed. Although we strive to update our mailing list as frequently as possible, you might receive another catalog or other printed distribution before we are able to remove you.
You can also contact us via telephone or postal mail regarding any of the above:
Therasage™ Customer Relations
21000 Boca Rio Rd Ste A21C
Boca Raton, Florida 33433
Setting up and maintaining your online account
When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address book, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page.
If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.
Your address book, located in the "My Account" link or page of each website, is your personal storage space. We do not use the information in your address book to send email promotions or catalogs by mail.
Links to other sites
To enhance your shopping experience, our websites may include links to third party websites. Those websites will have their own privacy policies that you may wish to review. Therasage™ has no responsibility for these linked websites.
How we work with third party service providers
We work with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When we allow these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.
We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.
Cookies and web beacons
You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies.
Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser’s “help” section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our websites.
Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags.” Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.
Privacy of young children
Therasage™ is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children’s products that we may sell are for purchase by adults only.
The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Therasage™.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
- The “http” in the web address will be replaced by “https”
- Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites.
While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play an important role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.
Accessing our web sites from outside the U.S.
Therasage™ Customer Relations
21000 Boca Rio Rd Ste A21C
Boca Raton, Florida 33433
Effective as of May 1, 2012.