• Customer Service
  • 1.888.416.4441

  • Weekdays - 9AM-5PM

Welcome to our new Online Resource Center

FAQs - Heating Pads

What is Far-Infrared Heat?

Far Infrared Heat is the invisible part of the Sun’s spectrum, not to be confused with ultraviolet light which may damage your skin. FIR is the safest form energy that is directly transmitted onto objects because of its specific wavelength. The human body can easily absorb far-infrared heat because of its deep penetrating ability. Studies have shown that far infrared waves can actually penetrate up to 2-3 inches deep into muscular tissue and ligaments. The thermal effect within the deep layers of tissues cause blood vessels in capillaries to dilate which improves blood circulation and promotes health and wellness. 


How do I best use the Heating Pad? 

As often as possible in your normal daily schedule, in the car, in the office or while watching a movie, etc.

The Heating Pad is designed to be used either on top of or underneath your body. This is an individual’s choice as to what area to blanket with the therapeutic effects of the FAR heat. The soft format allows the pad to conform to the shape of the couch or chair or lounger as well as drape over the body area that the individual cares to treat. This is safe and can be used as long as you want for the desired results.

When should I feel results?

Many people experience immediate relief from tension and remedial pain. Some require several days of regular use to feel the benefits of Far-Infrared Heat. The results vary and will depend upon your underlying conditions and how often you use the Heating Pad. To get the quickest results and greatest benefits, use Heating Pad according to directions as often as possible. 

What if I don't feel anything when using the Heating Pad? 

Double check that all connections are made. Remember this is not an old fashioned "radiant" heating pad, but you should feel deep penetrating heat. If not call the 1-888-416-4441 for assistance. 

Sometimes misunderstood, The Therasage™Heating Pad does not work like a conventional heating pad. The FIR heat from the pad is activated by your own body. It does not heat the ambient air surrounding the pad, so it will only feel  warm (approximately 104 f) to your touch, even though the heat sensor might indicate high. This allows the pad to get to optimal heat yet not burn the individual as conventional pads might. By placing the pad against your body you are allowing the Far-Infrared rays to reach an optimal temperature and to be absorbed by your body.

Why is the Heating pad so Different? 

It reproduces the beneficial energy of the sun, which provides fuel for our bodies cellular growth and helps support the body’s immune system. 

The Therasage™Healing Pad bring two different beneficial therapies to the individual.

Far-Infrared Heat is a type of Deep Heating Modality: In contrast to other superficial heating modalities (e.g., hot water baths, hot packs, electric heating pads, warm compresses) that usually do not heat deep tissues, including muscles, Far-Infrared Heat penetrates the subcutaneous layer beneath the skin surface, which usually acts as a thermal insulator and inhibits heat transfer.

FIR radiant heat therapy is a type of conversion heat treatment. This form of heating involves heat transfer by conversion of energy from a wave length energy state (eg, light, sound) to another (heat). The high-energy photons penetrate the tissues. This energy is converted to heat by exciting the water molecules (resonance). (eg. Ultrasound, diathermy modalities) Far infrared waves can actually penetrate up to 2-3 inches deep into muscular tissue and ligaments. Deep and long lasting, usually lasting 1 to 1.5 times longer than the treatment application.

How do I clean my Heating Pad? 

After unplugging from any electrical source, simply wipe down with a damp cloth or towel. Don’t use any alcohol based cleansers. Soft soap on a damp cloth to wipe clean.

Where can I use my Heating Pad? 

Use it where you live…in the car, in the home and office. Take it with you on your business and leisure travels.

What will my doctor say about Far Infrared Heat?

Depending on the practitioners and their area of expertise, the response will vary. Chiropractic and Naturopathic or Holistic doctors tend to know and understand more about the positive natural healing effects of FAR Heat than traditional MD, however, times are changing. Just ask your doctor how much they studied nutrition in medical school, you might be shocked.

Before using this or any other product, consult a physician to make sure the origin of your back pain is not due to a condition that requires medical attention.

Does the heating pad work on all areas of the body? 


Do you have a full 30 Days to try the Heating Pad 

Yes. Please call for return authorization. Understand that return shipping cost will be your responsibility, and full refunds may take up to four weeks, and will be subject to inspection for misuse, etc. and you will be subject to a 15% restocking fee. 

Who should NOT use the Heating Pad?

If you have a concern you should always consult your primary physician before using any Product:

  • Pregnancy 
  • Have open Wounds 
  • Hemophilia 
  • Precautions: Malignancy (including skin lesions), implanted silicon or silicon prostheses, metal implants 

Can I burn myself with the Heating Pad?

It is possible (we have to for all product liability disclose this) if used on bare skin (but not likely), as the jade stones can become quite warm and everyone’s individuals thresholds for heat vary. We recommend if there is any doubt to use at least one layer of clothing as a protective barrier while using the Therasage™Heating Pad, remember the Infrared wave length will penetrate through clothing or a hand towel without effecting the heat transfer. 

How do I know what the best temperature is for me and my condition? 

Everyone body is different and responds differently to most other forms of heat therapy. Use common sense while in your introductory period with this product (the first few weeks). Start “slow and low” in terms of temperature and time. A suggestion would be to start with one third of the available heat range for twenty minutes and observe the way your body responds to the therapy, and then adjust accordingly. Remember this form of therapy causes your body to detoxify, so depending on the level of toxicity you might feel dizzy or nauseous. The simple remedy for this feeling is to drink water to expel the toxins. More frequent use will bring down your level of toxins and those initial feelings will abate.

What is the Return Process? 

Contact the support department at place of purchase to request "RA" return authorization.

How long does the relief last? 

Again, everyone responds differently but in general, for each hour of use the effective therapy should last up to an additional hour.