• Customer Service
  • 1.888.416.4441

  • Weekdays - 9AM-5PM

Welcome to our new Online Resource Center




FAQs - Heating Belts

Is the Heating Belt flexible? Can it be wrapped around a shoulder, back, or knee?

Yes. The format of the belt is totally flexible and is made to mold to an area of discomfort for ultimate heating benefit and pain relief.

Where is the Therasage Heating Belt made?

They are made in our factory in China. Therasage is the designated US importer on record.

Is there a specific place or way to use the Heating Belt?

We suggest using the Belt in a comfortable place, a place where you can relax and benefit the most from using the product. Wrapping it around your waist while you’re on the move is a great way to benefit from the FIR heat while also getting work done. Another suggestion would be to set up the Belt on a problem area (like a shoulder, knee, or hip) and using it on a couch because you’d be able to relax at the same time as using the Belt. We also offer the two different sized expandable inserts which offer the ability to expand the waist size of the Belt, and give you the capability to use them to wrap the Belt around the back of a desk chair or a headrest in your car.

When should I feel results?

Many people experience immediate relief from tension and remedial pain. Some require several days of regular use to feel the benefits of Far heat. The results vary and will depend upon your underlying conditions and how often you use the Heating Belt. To get the quickest results and greatest benefits, use the Heating Belt according to directions as often as possible.

What is the Return Process?

Contact the support department at place of purchase to request "RA" return authorization.

How long does the relief last?

Again, everyone responds differently but in general, for each hour of use the effective therapy should last up to an additional hour.

The Energizing Truth About Batteries…

What is a 7.4 volt Lithium Ion SMART battery?

It is a rechargeable battery common in portable consumer electronics because of its high energy-to-weight ratios, lack of memory effect, and slow self-discharge when not in use.

Even with recharging, when does this type of battery need to be replaced?

With normal use, the battery industry informs consumers that these batteries have a 30% degradation per year. With an expected number of charge cycles, our engineers inform us that after two years of average use, the battery may have to be replaced.

Is the battery ready for use?

Yes! Most Lithium Ion batteries arrive from the factory 80% charged. It is always recommended that you allow a battery to discharge completely before recharging.

Are Lithium Batteries safe?

Don’t ask us, ask IBM, Dell, Sony, Toshiba, Apple, Compaq, and all of the notebook manufacturers! Yes, if used for the  purpose intended, these batteries are very safe. Yet it is very important to remember that these batteries are still sources of power and should not be exposed to high temperatures (including prolonged direct sunlight), should not be placed in an oven or microwave, should not be abused or neglected, and should not be opened or modified.

What is the life of the battery and how are these batteries disposed of?

All batteries have a finite life. The life will depend upon how you charge and discharge the battery and the temperature at which the battery is maintained.  According to the Responsible Energy Corporation, Lithium Ion batteries, like all rechargeable batteries, are recyclable and should be recycled. They should never be incinerated as they might explode.  Most places that sell rechargeable batteries will accept them for recycling as will Therasage.

Please contact us if you have any questions or if you want to purchase a second, back-up battery.